Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I make a purchase?

Find the product you want to purchase, and click on the add to cart button . You’ll then be taken to our checkout page where you can log into your existing LILIEZ account to use saved information or register a new account. The checkout process is below the register area.

I Can’t Log Into My Account!

If you are having trouble logging into your account, please send us an email via the contact form below and we’ll sort it out..

Which Payment Types Do You Accept?

We currently accept payment via debit cards e.g. Visa card, MasterCard and verve card.

How secure is shopping in the Online Shop? Is my data protected?

Our platform is secured with the latest security encryption available, all credit card transactions, data transfer and logins details are encrypted.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail and you will also be redirected to a confirmation page. Both the e-mail and the confirmation page will contain your purchase receipt after which you will get the delivery of the item you ordered for.

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